World Supermarket

Your groceries from around the World

Description
Welcome to World Supermarket. Here you will find a wide variety of grocery items, gourmet, vitamins and supplements, healthy options, hard to find products from around the world and of course, local products as well. We strongly believe in customer satisfaction and we will do our best to fully satisfy your shopping experience with us. Looking forward to serving you! Our top priority is to keep you happy with your shopping experience with us. We would take any reasonable step in order to satisfy your needs and establish a long term business relationship. Here are some of our policies for you to carefully review before placing an order with us: We try to be fair and accurate with all our listings and descriptions. Please read each description and buy carefully. We give you the information that is supplied by our vendors. If this information is incorrect, please email us before leaving negative feedback. We are not a retail store, therefore all sales are final. We do not offer refunds on any item unless is grossly misrepresented. If a refund is given it will only be for the cost of the item. Shipping and Handling is non refundable. Restocking and other fees may be charged. If there is a problem, we can work together to resolve the problem. We have always been extremely fair and always try to work with our reasonable customers. Negative feedback doesn't go away and should only be left as a last resort! I strive for positive feedback, harmonious relations and even some friendships. We will make every attempt possible to resolve the issue if we made a mistake.(It happens). Please do not assume a mistake is intentional. Let us know if our service could be better!! If you have any question or comment, please do not hesitate to write us. We respond within 24 hours. Refunds will not be processed after 15 days of your purchase. We choose carriers with great reputation and provide tracking information with all our orders. After the chosen carrier inform us that the package has been delivered, our responsibility ends. We cannot be held responsible for lost or stolen items, after they have been confirmed as delivered. Thank you for shopping with us and for giving us the opportunity to serve you over and over again.
 
Tax Policy
You agree that you as buyer and we as seller are responsible for determining the amount of sales, use or other taxes that you may owe as a result of your Marketplace purchase. You also agree that as seller we are responsible to collect, to report and to remit any sales, use or other taxes as may be required under applicable law. You agree (a) that Rakuten.com has no responsibility to collect, report or remit sales, use or any other applicable taxes in connection with your purchase, and (b) to fully indemnify, defend and hold Rakuten.com harmless from any and all claims, demands, damages, awards, fines, costs, expenses and liability in any way associated with foregoing. Without limiting the generality of the foregoing, Rakuten.com currently automatically charges sales tax with respect to any marketplace products shipped to California.
We do not currently ship to PO Boxes, APO Boxes, or FPO Boxes. We use a variety of shippers, some of whom do not allow delivery to PO Boxes. To prevent the need to cancel your order after it has been placed, we do not allow orders to ship to any PO Boxes for any orders. Additionally, there are certain restrictions on exporting certain kinds of technology outside of the United States. These restrictions complicate or prevent our suppliers from shipping products to APO or FPO mailboxes. As a result, we do not ship to any APO Boxes or FPO Boxes.
Although returns or exchanges are not pleasant either for the buyer nor for the seller, sometimes it is a necessary step. We encourage all our customers to contact us if they need to return or exchange a product purchased from us, according to the following statements. To proceed with any return, you must contact us at sales@wsupermarket.com How do we manage returns/exchanges? 1.- Broken/damage item(s): If an item gets to you broken or damage, we may replace the item and ship it again to you as soon as possible. We would only need an email with one or two pictures of the broken items and we will proceed with the replacement. We may issue a refund instead upon request less shipping and handling. 2.- Mistaken item(s): If by any chance, we ship you the wrong product or it was not the item you wanted or you just change your mind, we may replace the item for the correct one. In order to do this, you would need to ship the wrong product back to us at your expense. Once we receive the item back in perfect conditions, we will ship you the agreed product or issue you a refund less shipping and handling. If it was our fault shipping you the wrong item, we will reimburse the cost of return shipping. 3.- Time frames: We accept return request within 15 days of your delivery date. Unfortunately, afterwards, we will not process any return requests. Note: All items returned to us, must be unopened, wrapped and in perfect conditions. Opened, used, unwrapped or damaged items WILL NOT qualify for exchange. Items broken/damaged during shipping do not need to be sent to us but the procedure to follow is described on point 1 on "How do we manage returns/exchanges?". If you have further or specific questions, please do not hesitate to contacting us at sales@wsupermarket.com
Information about how to contact us can be found in the Order History for your Rakuten.com Account. You can access your Order History at https://secure.rakuten.com/AC/Account/OrderHistory.aspx. Once you have accessed your Order History, then please locate the specific order that you wish to inquire about.

What to do if Your Order has been Shipped or Delivered
If your order has already shipped, then you can click the 'Contact Seller' link (under the 'Available Actions' header to the right of the order listing) to access a Web form you may use to contact us. Rakuten.com Shopping holds its marketplace sellers to high standards of quality, so you can expect a response back within one business day after contacting us.

What to do if Your Order is being Processed
If your order has not shipped, then you can click on our name in messaging located under 'Available Actions' to open up an email message with our email address already populated. Rakuten.com Shopping holds its marketplace sellers to high standards of quality, so you can expect a response back from within one business day after contacting us.

If you do not see the 'Contact Seller' link or if we have not responded after one business day, then please feel free to contact Rakuten.com Shopping at 1-800-800-0800.


Your satisfaction is our top priority!

Contact us: sales@wsupermarket.com

PO Box 267954, Weston, FL 33326